Manual The Digital Concierge

LOG IN
USER & INVOICE DETAILS
ACCOMMODATION
          INFORMATION
          ADDRESS OR GPS COORDINATES?
          ADD/MODIFY IMAGES

AMENITIES
DIRECTIONS
OUR TIPS
GENERAL INFO & SUGGESTIONS
HOW TO ADD TIPS
          WITH STREET ADDRESS
          WITH GPS COORDINATES
          WITHOUT LOCATION

All registered clients log in on our website, by clicking “Log In” in the right upper corner.

Place https://www.thedigitalconcierge.com in the favourites of your browser.

User details

• E-Mail: contains the e-mailaddress used for log in
• Password: here you can enter/modify the password used for logging in. Should contain 8 characters at minimum.
• First name & Last name: please keep the details up-to-date for the person who is the contact for this account

Invoice details

Fill out all requested details. Hereunder, about some fields you find extra information. The information here will not appear in your app.

• Company: formal name of your company (or the legal entity name).
• VAT-number: the tax registration or VAT-number of your company. A DUNS-number can also be entered. If not applicable in your country, then leave open. In some countries tax laws demand that we put the registration of your entity on the invoice.
• State: only if commonly applicable in your country (e.g. USA).
• Phone number: use international format (e.g. [“+””countrycode””number”], like +31202610979).
• Website: copy the link of your website or browser in this field, or when manually entered, always start with “http://” or “https://” (e.g. https://www.example.com).

Always click “SUBMIT” button when information has been added/changed.

Click “Accommodations” and your app(s) will appear. Click on the name of the accommodation to enter the content manager of the app.

Information

• Downloads: number of downloads of this app, since the start date of this app.
• App code:* This is the code you share with guests. You can change this code to your liking (max. 8 characters digits & letters).
• Name:** Name of your accommodation.
• Phone:** Phone number where you can be reached for guests (in int’l format [+countrycode, areacode, number], e.g. +31202610979).
• E-mail:** E-mailaddress on which you can reached by guests.
• Website:** Of your accommodation. You an also a link on a bookingplatform, in case you do not have your own website.
• Address:** Street address of your accommodation (type: housenumber, streetname, city). After entering the address, you will see the position on the map. See more information about entering the address hereunder.

* Important: when entering a new app code, our system checks if there are already duplicates.

** The information you put here, will be visible in the app (the green buttons).

In case is is not possible to map your accommodation by streetaddress (unknown in GoogleMaps), there are two possibilities:

1. Can your accommodation be found by its name on GoogleMaps?

In that case enter the exact name by which your accommodation is known on Google and the (nearby) city/village. You will see the position on the map.

2. In case your accommodation can still not be mapped correctly, then do the following:

A. Enter only the (nearby) city/village, get the GPS code of your accommodation (with help of your phone) and send a screenshot of the GPS code, in combination with your app code to: info@thedigitalconcierge.com.

The Digital Concierge will enter the GPS coordinates in your app and send you a notification when completed. Usually within 24 hours after receiving your e-mail.

You can always proceed with entering information in your app, without having this information completed.

For the first and second screen of your app, you can upload an image (picture or logo) in PNG or JPG format.

Start image: a portrait format image. To get the best result, select an image of at least 640 x 1096 pixels, maximum size: 2732 x 2048 pixels. In general a PNG or JPG of around 1Mb will have a good result.

Info image: is the second image which will appear in the second (introduction) page of your app and will be on top of the Amenities screen. The format for this image is “landscape”. Best result is a minimum of 588 x 288, maximum size: 2048 x 2732 pixels.

Adding or changing a picture

Have an image ready on your computer, click on the paperclip symbol to select the image file.

Always click “SUBMIT” button when information has been added/changed.

In Amenities you can share information about the services you give to guests.

To add a new item in Amenities

• Click on “ADD NEW“
• Name point: give a title for the item (e.g. “Check in” or “WiFi”)
• Description: Give the description for this item

Text editor in Description

• B: Bold
• I: Italics
• ●-: Bullet list with dots
• 1-: Bullet list with digits
• ⍬: Link symbol: you can create a link to a website, YouTube, Vimeo, GoogleDocs, DropBox and much more.

How to enter a textlink?

(1) Enter the text,

(2)select the text where you like to have the link,

(3) click the link symbol

In “Our Tips” you can enter all information and recommendations in different themes, the theme are:

• Food & Drinks: e.g. restaurants, coffeebars, breakfast, lunch, beachclubs
• Nightlife: e.g. bars, clubs, theatres, cinemas
• Attractions: e.g. museums, playgrounds,
• Experiences: Called “Specials” in the Content Manager, think of nice tours, activities, sports
• Handy info: “need-to-know” information, like nearby pharmacy, supermarket, ATM, number of taxi, your office location

In general: think of your top of mind recommendations, where you trust your guests will be treated well. You do not have to become the local TripAdvisor.

In “OurTips” you can enter all information and recommendations in different themes, the theme are:

• Food & Drinks: e.g. restaurants, coffeebars, breakfast, lunch, beachclubs
• Nightlife: e.g. bars, clubs, theatres, cinemas
• Attractions: e.g. museums, playgrounds,
• Experiences: Called “Specials” in the Content Manager, think of nice tours, activities, sports
• Handy info: “need-to-know” information, like nearby pharmacy, supermarket, ATM, number of taxi, your office location

In general: think of your top of mind recommendations, where you trust your guests will be treated well. You do not have to become the local TripAdvisor.

Adding and editing tips and information is almost the same for all themes.

1. Choose the theme to add a recommendation to
2. Click “ADD NEW“
3. Google Places is automatically “ON“, meaning that you can enter streetaddresses or the location name.
4. Only set this switch to “OFF” in two cases: (1) when you know the location can be found by GPS-coordinates only. (2) when you do not need to add a location (e.g. for taxi, in case it is on/in your accommodation, or an activity or tour starts from your accommodation).

• Search: (1) Enter the name of the location, if found you will see it appear in a drop-down list, if not found try (2) enter the full street-address, if still not found (3) Click “CANCEL”. In most cases (1) will work* . TIP: sometimes it works to modify the name: e.g. Pizzeria Maria, New York can be known to Google as Maria Pizzeria, New York. If it seems you cannot find the right location, open GoogleMaps in a separate tab in your browser and search for the location. In case the location cannot be found, then enter the full streetaddress. The pointer in the map will shift to the found location.
• Name:  enter the name of the location.
• Description: free text. Keep it short and easy, so guest will understand why you give this personal recommendation
• Image: search on internet for nice picture of the location (landscape picture. File format permitted are .PNG or .JPG. Save the picture on you PC and select the picture by clicking on the paperclip.
• Other fields: not required to use, but very handy for your guest for you only have to select from each of the drop-down lists the matching description.
• Price: not required but handy for your guests. It ‘s an estimate of the budget range you think is perceived by your guests.

* In case the recommendation can be found by name: the website, telephone-number and map location are automatically added in the app.

Set the Google Places switch to “OFF” in the following cases:

• you do you not need to enter a location, only a telephone-number and/or a website and free text.
• anything which takes place at your accommodation or starts at your accommodation.
• In case you cannot find the location by either its’ name or it’s address, or no address is used in the region.

Think of e.g. number of a taxi, a tour where guest are picked up at your accommodation.

You do not need to enter a location address or position: just leave all address details and Latitude & Longitude empty.

You need to point out the location: in the address details, be as complete ass possible and enter the latitude/longitude details.

How to enter latitude/longitude:

Text editor – how to add links

In all “Description” text boxes you see a text editor to create bulletlists, make text bold, italic and to set up links. Links are possible to all kinds of webbased pages, YouTube, Vimeo, GoogleDocs, DropBox as well as any website. You can also have users switch from the app to e.g. WhatsApp, SMS textmessages or direct call.

When you have entered text in the Description box create a link by:

1. Selecting text you want to create the link for. (the selection turns to blue)
2. Click the link symbol in the right upper menu of the Description, the linkbox will open (“Insert link“)
3. Type or copy the link in the space next to “URL“
4. Click “OK”, you will see the text in the box turn blue with a blue underline.
5. Click “SUBMIT”

How to create different links (in the URL field):

• Telephone calls: enter “call:+countrycode telephonenumber”. Example: call:+312610979
• Whatsapp: enter “whatsapp://send?phone=yourtelephonenumber”. Example: whatsapp://send?phone=+316xxxxxxxx
• Text-messages/SMS: “sms:yourtelephonenumber”. Example: sms:+316xxxxxxxx
• E-mail: enter “mailto:youremailaddress”. Example: mailto:info@example.com
• For most other services like YouTube, GoogleDocs, DropBox etc.: they provide share-buttons which you can copy to the URL field box in the text-editor.